Terms of Service

Effective Date: April 8, 2026  |  Last Updated: April 8, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Via 313 ("we," "us," "our," or the "Company") governing your access to and use of the Website located at pizza-via313.click and all related services, content, and functionality offered by Via 313.

By visiting our Website, creating an account, placing an order, or otherwise engaging with any of our digital or physical services, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms;
• You are at least 18 years of age, or if you are between 13 and 17 years of age, you have obtained verifiable parental or legal guardian consent;
• You have the legal capacity to enter into a binding contract under the laws of the United States and the applicable state in which you reside;
• You agree to comply with all applicable local, state, and federal laws and regulations.

If you are accessing this Website on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include that entity.

2. Company Information

The Website pizza-via313.click is owned and operated by:

3. Description of Services

Via 313 is a food service business that operates in the United States. Through the Website and related platforms, we offer the following services:

3.1 Online Food Ordering

Our Website allows customers to browse our menu, place orders for food and beverages, customize their selections, and arrange for pickup or delivery (where available). Orders placed through the Website are subject to availability and confirmation by Via 313.

3.2 Menu and Nutritional Information

We provide menu descriptions and, where applicable, nutritional information to assist customers in making informed dining decisions. Menu items, prices, and availability are subject to change without prior notice. We make reasonable efforts to ensure accuracy but do not guarantee that all descriptions, images, nutritional data, or pricing information are complete or error-free at all times.

3.3 Digital Loyalty and Promotional Programs

From time to time, Via 313 may offer loyalty rewards, promotional discounts, coupon codes, or special offers through the Website. These programs are subject to their own additional terms and conditions, which will be presented at the time of enrollment or redemption. We reserve the right to modify, suspend, or discontinue any promotional program at any time and without prior notice.

3.4 Customer Accounts

Users may have the option to create a personal account on the Website to facilitate faster ordering, save preferences, and track order history. Account creation requires the submission of accurate personal information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.5 Third-Party Delivery Platforms

In certain markets or regions, Via 313 may partner with third-party delivery services (such as DoorDash, Uber Eats, Grubhub, or similar platforms). When you place an order through a third-party platform, your transaction is subject to that platform's own terms and conditions, and Via 313 is not responsible for the policies or conduct of those third-party services.

4. User Obligations and Prohibited Activities

4.1 User Responsibilities

By using our Website and services, you agree to:

• Provide accurate, complete, and up-to-date information when creating an account or placing orders;
• Use the Website only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations;
• Promptly notify Via 313 of any unauthorized use of your account or any known security breach;
• Respect the intellectual property rights of Via 313 and third parties;
• Treat Via 313 staff, agents, and other users with courtesy and respect.

4.2 Prohibited Activities

You agree not to engage in any of the following activities in connection with the Website or services:

• Fraudulent Orders: Placing orders with no genuine intent to pay, using stolen payment methods, or submitting false or misleading information;
• System Interference: Attempting to gain unauthorized access to our servers, databases, networks, or other computer systems; introducing viruses, malware, or other harmful code;
• Scraping and Data Mining: Using automated tools, bots, scripts, or similar technologies to scrape, crawl, or extract data from the Website without our express written permission;
• Impersonation: Impersonating any person or entity, including Via 313 employees, officers, or other users;
• Harassment: Harassing, threatening, defaming, or otherwise engaging in abusive behavior toward Via 313 personnel or other Website users;
• Unauthorized Commercial Use: Using content from the Website for unauthorized commercial purposes, including reselling or redistributing our materials;
• Circumventing Security: Attempting to bypass, disable, or interfere with any security features, access controls, or technological measures implemented on the Website;
• Spam: Sending unsolicited commercial communications or promotions using any data obtained from the Website;
• Reverse Engineering: Decompiling, disassembling, or otherwise attempting to derive source code or underlying technology from the Website.

Violations of this section may result in immediate suspension or termination of your access to the Website and services, and may be referred to appropriate law enforcement authorities where warranted.

5. Intellectual Property Rights

5.1 Ownership

All content on the Website, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, data compilations, software, and the overall "look and feel" of the Website, is the exclusive property of Via 313 or its content suppliers and is protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable state intellectual property laws.

5.2 Limited License to Users

Subject to your compliance with these Terms, Via 313 grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website solely for your personal, non-commercial purposes of ordering food and engaging with our services. This license does not include any right to:

• Modify or create derivative works based on our content;
• Distribute, publicly display, or perform our content outside of the Website;
• Use our trademarks, logos, or branding without our prior written consent;
• Remove any copyright, trademark, or other proprietary notices from our materials.

5.3 User-Submitted Content

If you submit reviews, feedback, comments, photographs, or other content to the Website (collectively, "User Content"), you grant Via 313 a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, translate, distribute, and display such User Content in connection with our business operations and marketing activities. You represent and warrant that you own or have the necessary rights to submit such content and that the content does not infringe any third-party intellectual property rights, privacy rights, or applicable laws.

6. Payment Terms

6.1 Pricing

All prices displayed on the Website are quoted in United States Dollars (USD) and are subject to change without notice. Applicable taxes, delivery fees, service charges, and other fees will be displayed at checkout prior to the completion of your order. You are responsible for all charges associated with your order, including any applicable sales tax as required by the laws of the applicable state and local taxing authorities.

6.2 Payment Methods

Via 313 accepts various forms of payment as indicated at the time of checkout, which may include major credit cards, debit cards, and digital payment methods. By submitting payment information, you authorize Via 313 (and/or its third-party payment processors) to charge the applicable amount to your designated payment method.

6.3 Payment Security

All payment transactions processed through the Website are handled by third-party payment processors in accordance with applicable Payment Card Industry Data Security Standards (PCI DSS). Via 313 does not store full credit card or debit card numbers on its servers. While we take reasonable steps to protect your payment information, we cannot guarantee the absolute security of electronic transactions.

6.4 Refunds and Cancellations

Orders once confirmed and sent to our kitchen may not be cancelable. If there is an issue with your order — such as receiving the wrong item or a quality concern — please contact us immediately at [email protected]. Refunds or order corrections are handled on a case-by-case basis at the sole discretion of Via 313. We reserve the right to deny refund requests that we reasonably determine to be fraudulent or unsubstantiated.

6.5 Promotional Codes and Discounts

Promotional codes and discounts are subject to their own terms, may not be combined with other offers unless expressly stated, and may be revoked at any time if misuse is detected. Each promotional code may only be used once per customer unless otherwise specified.

7. Food Allergens and Dietary Information

Via 313 makes reasonable efforts to provide accurate information about common food allergens and dietary considerations. However, our food is prepared in environments where allergens such as gluten, nuts, dairy, eggs, soy, shellfish, and other common allergens may be present. We cannot guarantee that any menu item is completely free from allergens due to the risk of cross-contamination during food preparation.

Customers with severe food allergies or specific dietary requirements should contact us directly at [email protected] before placing an order. Via 313 shall not be liable for any adverse reactions resulting from undisclosed allergies or sensitivities. You assume full responsibility for verifying that menu items meet your dietary needs.

8. Disclaimers

8.1 "As-Is" Basis

THE WEBSITE AND ALL CONTENT, SERVICES, INFORMATION, AND MATERIALS PROVIDED THROUGH IT ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, VIA 313 EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• NON-INFRINGEMENT OF THIRD-PARTY RIGHTS;
• ACCURACY, COMPLETENESS, OR TIMELINESS OF CONTENT;
• UNINTERRUPTED OR ERROR-FREE OPERATION OF THE WEBSITE.

8.2 No Warranty on Third-Party Services

Via 313 does not warrant or guarantee the quality, reliability, availability, or accuracy of any third-party services, platforms, or websites linked to or integrated with our Website. References to third-party products, services, or links are provided for convenience only and do not constitute an endorsement by Via 313.

8.3 Technology Disclaimer

We do not warrant that the Website will be free from viruses, malicious code, or other harmful components. You are responsible for implementing appropriate security measures on your devices, including up-to-date antivirus software and firewalls.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE LAWS OF THE UNITED STATES, VIA 313, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF THE WEBSITE OR SERVICES;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ERRORS, MISTAKES, OR INACCURACIES IN CONTENT;
• INTERRUPTION OR CESSATION OF WEBSITE SERVICE;
• ANY OTHER MATTER ARISING FROM YOUR USE OF THE WEBSITE.

IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, VIA 313'S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. IN ALL EVENTS, VIA 313'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100.00) OR (B) THE TOTAL AMOUNT PAID BY YOU TO VIA 313 IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some states, including those with consumer protection statutes, do not allow certain limitations of liability. If you reside in such a state, some of the limitations above may not apply to you.

10. Indemnification

You agree to defend, indemnify, and hold harmless Via 313, its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers (collectively, the "Indemnified Parties") from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Website or services in any manner not expressly authorized by these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement or misappropriation of any intellectual property rights of Via 313 or any third party;
• Any User Content you submit, post, or transmit through the Website;
• Your negligence, willful misconduct, or fraudulent activity;
• Any dispute between you and any third party arising from the use of our services.

Via 313 reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate fully with Via 313 in asserting any available defenses.

11. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated by reference into these Terms. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information in compliance with applicable United States privacy laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and, where applicable, the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (CCPA/CPRA) for residents of California. Please review our Privacy Policy carefully before using our Website.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Via 313 is registered or primarily operates, without regard to conflicts of law principles that would require the application of the laws of any other jurisdiction.

You agree that any legal action, suit, or proceeding arising out of or relating to these Terms or your use of the Website shall be brought exclusively in the federal or state courts of competent jurisdiction located in the state of Via 313's primary place of business. You hereby irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection to the laying of venue in such courts.

Notwithstanding the foregoing, Via 313 reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of its intellectual property rights or other proprietary rights.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact Via 313 at [email protected] and attempt to resolve any dispute, claim, or controversy informally. Both parties agree to make a good-faith effort to resolve the dispute within thirty (30) days of the initial notice. Many disputes can be resolved promptly and cost-effectively through informal communication.

13.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or such other arbitration body as mutually agreed by the parties. Judgment on the arbitration award may be entered in any court having competent jurisdiction.

The arbitration shall be conducted in the English language. The arbitrator shall apply the substantive law of the applicable United States jurisdiction. The arbitrator's decision shall be final and binding on both parties.

13.3 Class Action Waiver

YOU AND VIA 313 AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and Via 313 expressly agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

13.4 Small Claims Court Exception

Notwithstanding the foregoing arbitration provision, either party may elect to bring an individual action in a small claims court of competent jurisdiction for disputes within that court's jurisdictional limits, provided such action is not removed or appealed to a court of general jurisdiction.

13.5 Consumer Rights

Nothing in this Section shall be construed to limit any rights or remedies you may have under applicable consumer protection laws, including the FTC Act (15 U.S.C. § 41 et seq.), or any applicable state consumer protection statutes. California residents may also have additional rights under the CCPA/CPRA that are not subject to waiver.

14. Term and Termination

14.1 Duration

These Terms remain in full force and effect for as long as you use or access the Website or any Via 313 services. Certain provisions of these Terms, by their nature, shall survive termination, including Sections 5 (Intellectual Property), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), 12 (Governing Law), and 13 (Dispute Resolution).

14.2 Termination by Via 313

Via 313 reserves the right to suspend, restrict, or terminate your access to the Website and services at any time, with or without notice, and without liability, if:

• You violate any provision of these Terms;
• You engage in fraudulent, abusive, or illegal conduct;
• Via 313 is required to do so by law or regulatory authority;
• Your account has been inactive for an extended period;
• Via 313 decides, in its sole discretion, to discontinue the Website or any portion thereof.

14.3 Effect of Termination

Upon termination of your access, your right to use the Website and services immediately ceases. You remain liable for any obligations incurred prior to termination, including outstanding payment obligations. Via 313 may, but is not obligated to, retain copies of User Content submitted prior to termination in accordance with our Privacy Policy and applicable data retention laws.

15. Changes to These Terms

Via 313 reserves the right to revise, update, or modify these Terms at any time in its sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page and may provide notice through the Website, email communication, or other reasonable means. The most current version of these Terms will always be available at pizza-via313.click.

Your continued use of the Website or services after any modifications to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue your use of the Website immediately. We encourage you to review these Terms periodically to stay informed of any updates.

16. Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the invalid provision shall be deemed deleted. The modification or deletion of any provision shall not affect the validity and enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

The parties agree to replace any invalid provision with a valid provision that most closely approximates the intent and economic effect of the invalid provision in accordance with the spirit of these Terms.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and Via 313 with respect to your use of the Website and services. These Terms supersede all prior and contemporaneous understandings, agreements, representations, warranties, and communications, whether written or oral, with respect to the subject matter hereof.

No failure or delay by Via 313 in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. No waiver by Via 313 of any breach of these Terms shall be deemed a waiver of any subsequent breach of the same or any other provision.

18. Electronic Communications

By using the Website and services, you consent to receive communications from Via 313 electronically. Via 313 may communicate with you via email or by posting notices on the Website. You agree that all agreements, notices, disclosures, and other communications that Via 313 provides to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.).

19. Accessibility

Via 313 is committed to making its Website accessible to people with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 and applicable accessibility requirements under the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq. If you experience accessibility barriers on our Website, please contact us at [email protected] so we can assist you and work to address the issue.

20. Force Majeure

Via 313 shall not be held liable for any failure or delay in performance of its obligations under these Terms where such failure or delay results from causes beyond its reasonable control, including without limitation: acts of God, natural disasters, pandemics, epidemics, government-imposed restrictions, war, terrorism, labor disputes, power outages, internet service disruptions, cyberattacks, or other events of force majeure. In such events, Via 313 shall use commercially reasonable efforts to resume performance as soon as practicable.

21. Links to Third-Party Websites

The Website may contain links to third-party websites, services, or applications that are not owned or controlled by Via 313. These links are provided for informational and convenience purposes only. Via 313 has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites. We strongly encourage you to review the terms of service and privacy policies of any third-party websites you visit. The inclusion of any link on our Website does not imply endorsement, sponsorship, or approval by Via 313 of the linked website or its contents.

22. Children's Privacy

The Website is not directed to individuals under the age of 13. Via 313 does not knowingly collect personal information from children under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq. If you are a parent or legal guardian and believe that your child has provided personal information to Via 313 without your consent, please contact us immediately at [email protected] and we will take prompt steps to delete such information.

23. California Residents — Additional Rights

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, CCPA/CPRA), including the right to:

• Know what personal information is collected about you and how it is used and shared;
• Request deletion of your personal information (subject to certain exceptions);
• Opt out of the sale or sharing of your personal information;
• Correct inaccurate personal information;
• Limit the use of sensitive personal information;
• Non-discrimination for exercising your privacy rights.

To exercise these rights, please contact us using the contact information provided below. Via 313 will respond to verifiable consumer requests within the timeframes required by applicable law.

24. Contact Information

If you have any questions, concerns, comments, or requests regarding these Terms of Service, or if you wish to report a violation, please contact Via 313 using the information below:

We will make every effort to respond to your inquiry within a reasonable time frame. For urgent matters related to food safety, allergen concerns, or order issues, please contact us as soon as possible so that we can assist you promptly.